Vino CEO is a premium brand specializing in high-quality wine accessories designed to elevate the modern wine experience. Our products combine functionality, design, and durability for both casual wine drinkers and enthusiasts.

Vino CEO select their product together different partners from all over the World. Orders are processed and shipped from our fulfillment partner. Shipping times vary by region, and all estimated delivery times can be found on our Shipping Policy page.

We offer a 14-day return period on unused products in their original packaging. More details can be found on our Refund Policy page.

You can reach our support team at support@pure-one.nl. We aim to respond within 24 hours on business days.

We accept major international payment methods, including credit cards, iDEAL, Apple Pay, and other region-specific options. All payments are processed securely through our trusted payment partners.

Orders are typically processed within 1–2 business days before shipping.

Yes, Vino CEO ships worldwide. Shipping times & cost vary by destination.

If your order has not yet been processed, we can modify it. Contact us as soon as possible.

Cancellations are possible before the order has been processed. Once shipped, cancellations are no longer available.

Yes, every shipment includes a tracking number once your order has been dispatched.

Tracking updates may take 24–48 hours. If it does not update after that, please contact support.

Express options depend on your location, if you would like to request express shipping, contact sales@pure-one.nl

Please contact us within 48 hours with photos, and we will assist with a replacement.

We will quickly resolve this. Contact us with your order number and photos of the item.

Most Vino CEO products include a standard manufacturer warranty. Check individual product pages for details.

No registration is needed. Your order number acts as your warranty reference.

Yes, a digital invoice with VAT information can be requested at our customer service.

Gift receipts can be requested by contacting customer support before the order is shipped.

Our products are selected, and directly shipped by our manufacturer. The products do not contain branding of Vino CEO, we just select and sell them.

Unfortunately this option is not available yet. We are working hard to expand order options, personalization and more products.

Yes, we frequently restock. You can sign up for our newsletter for notifications of restock from you favorite product.

Absolutely. Our products are built to create a premium and professional feeling, perfect use as corporate gifts.

Bulk and corporate orders may qualify for special pricing. Contact us our sales team for details.

Yes, if your order has not been processed yet. Contact our customer service to change the address.

Declines can occur due to bank security filters or incorrect payment details. Try another method or contact your bank.

Unfortunately not, you can check all our payment methods at the check out.

Currently, split payments are not supported.

Yes. Our payment providers use industry-leading encryption and security standards.

You will receive a confirmation email immediately after checkout.

Check your spam folder first. If you still cannot find it, contact us.

Yes, we offer digital gift cards delivered instantly via email.

Digital gift cards are delivered instantly after checkout. Check spam folders if you did not receive an email.

Digital gift cards are non-refundable.

Our giftcards can be used for 2 years.

Yes, you can combine multiple gift cards during checkout.

Yes, discount codes and gift cards can both be applied.

Some codes expire, while others do not. Expiration details are displayed when the code is issued.

Discounts must be applied during checkout and cannot be added afterward.

Yes. Subscribe to our newsletter to receive updates on exclusive promotions.

Yes, our wine accessories are designed with durability and portability in mind.

Cleaning instructions vary per product. Refer to the product manual.

Unless stated otherwise, electronic components are not waterproof.

Yes, our products are suitable for both personal and professional use. They may not be resold without our permission. Contact our sales team for bulk orders or collaborations.

Some products include optional replacement parts. Contact support for availability.

Yes, simply use the “Sign Up For Newsletter” option on the footer of any page.

Click “unsubscribe” at the bottom of any newsletter email.

You can create an account by clicking the account icon in the top-right corner of our website.

No, checkout is available with or without an account.

We may launch a loyalty program in the future. Subscribe to our newsletter for updates.